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Service Management

We help to streamline
Governance and ITSM processes

Your trusted partners for all your request, incident, problem and change management processes, setting you on a roadmap to delightful service management

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Governance

Structuring your configuration
Change Management processes

A tool is as much powerful as the processes that governs its setup, configuration and change management. Our deep understanding and experience in organizational and Agile processes helps us to identify issues, potential risks and course correct with governance recommendations that work for your specific Org structure, teams and business priorities

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Multi-environment Setup

Establish a multi-environment setup for your Atlassian tools stack for Server and Data Center version. Something like a DEV, QA and PROD environments

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Change promotion criteria

Establish criteria for promoting changes from one environment to another

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Request intake process

Setup Request Intake process for Configuration Changes

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Process guidelines

Establish guidelines for Scrum Masters, Project managers and Product Managers on Jira and Confluence usage

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Dashboards

We create Dashboards for Reporting and Analytics, enabling team to make better decisions

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SLAs

Establish SLAs, based on various request types and criticality, enabling better planning and customer satisfaction

ITSM

Enhance your ITSM solutions with
Jira Service Desk

Build stronger teams, evangelize enterprise collaboration and streamline your request fulfillment, incident management, problem and change management processes

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Enhanced efficiency

Increased collaboration with service agents and developers and proactive problem solving

Self-service model

Providing transparency and visibility, reducing support calls and customer satisfaction

Time and Cost Savings

Implementation cost are substantially reduced and we're rolling out Jira Service Desk in 4 weeks is our value promise

Proliferate with ease

With numerous apps available in the marketplace, enterprise Jira Service Desk outreach is made seamless